Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size/color, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 1 hour of placement by contacting our customer service. After this window, we cannot guarantee changes as processing begins immediately.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and overnight shipping (1 business day) options. Shipping costs vary based on method and destination.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping typically takes 7-15 business days and may be subject to customs fees in your country.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your Nvoque account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached. Final sale items are not eligible for return.
How do I initiate a return or exchange?
Visit our Returns Center in your account dashboard to start the process. You'll receive a prepaid return label for domestic orders.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for your bank to post the credit to your account.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your body measurements for the best fit.
Are your Y2K style items true to vintage sizing?
Our Y2K collection is designed with modern sizing but incorporates vintage-inspired silhouettes. Please check individual product descriptions for specific fit notes.
How should I care for my garments?
Care instructions are listed on each product page and on garment tags. We recommend following these instructions to maintain the quality of your items.
Customer Service
How can I contact customer service?
Our team is available 24/7 via email at [email protected] or through the live chat feature on our website. Response time is typically within 2 hours.
Do you offer styling advice?
Absolutely! Our stylists can provide outfit recommendations based on your preferences. Contact us with details about your style and occasion needs.
