Terms of service

1. Acceptance of Terms

By accessing or using the Nvoque website ("Site") and purchasing our fashion products (Dresses, Tops, Pants, Jumpsuits, Outerwear, Sets, Skirts, Y2K Style), you agree to comply with these Terms of Service. If you do not agree, please refrain from using our services.

2. User Responsibilities

  • You must provide accurate account information and maintain its confidentiality
  • You agree not to use our Site for any illegal or unauthorized purpose
  • You are responsible for all activities under your account
  • You must be at least 18 years old or have parental consent to make purchases

3. Intellectual Property

All content on this Site, including designs, text, graphics, logos, and product images are the exclusive property of Nvoque and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

4. Product Information

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur. Nvoque reserves the right to modify product offerings without prior notice.

5. Order Processing

  • Orders are processed within 1-3 business days
  • We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraudulent activity
  • International customers are responsible for any customs duties or import taxes

6. Refund & Return Policy

We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached:

  • Refunds will be issued to the original payment method within 7-10 business days
  • Sale items are final sale unless defective
  • Customers are responsible for return shipping costs unless the return is due to our error
  • Exchanges are subject to product availability

7. Limitation of Liability

Nvoque shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Product use or misuse
  • Unauthorized access to or alteration of your transmissions
  • Any third party conduct on our Site
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled through binding arbitration in accordance with the laws of [Your Jurisdiction]. The arbitration shall take place in [City, Country] and be conducted in English.

9. Modifications

Nvoque reserves the right to modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/Jurisdiction], without regard to its conflict of law provisions.

11. Contact Information

For questions regarding these Terms, please contact our customer service at [email protected].

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