Privacy policy

Information We Collect

At Nvoque, we collect personal data to provide and improve our services. This includes:

• Account Information: Name, email address, phone number, shipping/billing addresses when you create an account or place an order.
• Payment Details: Credit card information processed through PCI-compliant third-party payment processors (we do not store full card details).
• Browsing Data: IP address, device information, cookies, and browsing behavior via analytics tools.
• Communications: Records of customer service interactions and survey responses.

How We Use Your Information

Your data is used for the following purposes:

• Processing orders and delivering products
• Personalizing your shopping experience and product recommendations
• Improving our website functionality and services
• Sending transactional emails (order confirmations, shipping updates)
• Marketing communications (only with your explicit consent where required by law)
• Preventing fraud and ensuring security

Data Sharing & Third Parties

We may share information with:

• Service Providers: Shipping carriers, payment processors, and IT support under strict confidentiality agreements.
• Legal Compliance: When required by law or to protect our legal rights.
• Business Transfers: In case of merger, acquisition, or asset sale (with notice).

We never sell your personal data to third-party advertisers.

International Data Transfers

As a global company, your data may be transferred to and processed in countries outside your residence. We implement Standard Contractual Clauses (SCCs) and other GDPR-compliant safeguards for such transfers.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Opt-out of sale (CCPA)

To exercise these rights, contact us at [email protected]. We respond to all requests within 30 days.

Data Security

We implement industry-standard measures including:

• SSL encryption for all data transmissions
• Regular security audits
• Limited employee access to sensitive data
• Secure data storage with access controls

Cookies & Tracking Technologies

We use cookies for:

• Essential website functionality
• Performance analytics
• Personalized advertising (opt-out available)

Manage preferences via your browser settings or our cookie consent banner.

Policy Updates

We may update this policy periodically. Significant changes will be notified via email or website notice. The "Last Updated" date at the top indicates the latest revision.

Contact Us

For privacy-related inquiries: